Support
The three things people ask most, answered — and where to write if it is something else.
1How do I cancel Premium?
In your store account, not in Theo. We cannot cancel it for you, and neither closing the app nor deleting your Theo account stops the payments.
- iPhone or iPad: Settings, tap your name, then Subscriptions.
- Android: the Play Store app, your profile picture, then Payments and subscriptions.
You keep Premium until the end of the period you have already paid for.
2I bought something and it has not appeared
Make sure you are signed in to the same Theo account you bought it on, then open Settings and choose Restore purchases. That asks the store again and usually settles it within a few seconds.
If it does not, write to us with the date and what you bought. We can see the payment on our side and put it right.
3Delete your TheoWhoAmI! (Theo) account
This is how to delete your account in TheoWhoAmI! (Theo), the reading app by Hubertus Wasmer, and what happens to your data. Deleting happens straight away and cannot be undone.
In the app:
- Step 1: open the Me tab, then Settings.
- Step 2: scroll to the bottom and tap Delete account.
- Step 3: read what will be removed and what is kept, then tap Continue.
- Step 4: type DELETE and tap Delete my account.
- Step 5: you see “Your account is deleted” and are signed out on that device.
No longer have the app, or cannot sign in? Write to support@theowhoami.com from the email address of the account and ask us to delete it. We delete it for you and answer within a few working days.
What is deleted:
- Your account, with your email address, name and profile.
- Your reading and listening progress, notes, labels and free-reading count.
- Your settings, preferences and languages.
- Your access to books and Premium in Theo (the access record; the payment itself stays with the store).
- Your Red Nose photos: your submissions, their copies in the public gallery, and the photo files.
What is kept, and for how long:
- Payment records, for as long as tax law requires us to keep them. Your account number is removed from them, so they no longer point to any account.
- Purchase records at Google Play, Apple and RevenueCat, which passes your purchases on to us. We ask RevenueCat to delete its record when it allows that; the stores keep their own records, and we cannot delete those.
- If a Red Nose photo of yours was not approved: the reason and your email address stay in a review log, without your account number, so we can spot repeated misuse. Write to us to have that entry removed.
- Messages you sent us by email or from a feedback form stay in our inbox until we have dealt with them. Write to us to have them deleted.
Cancel any subscription first, in your store account. Deleting the account does not cancel it, and you would keep being charged.
4Anything else
Write to us. Say which device you are on and what happened, and we will answer within a few working days — a real person reads these.
Email: support@theowhoami.com · Phone: +49 15679 650999